What is the Business Analyst Role in TCS? Explained

Business Analyst is a career in high demand, and Tata Consulting Services is a top employer globally with over 592,195 employees representing 46 countries and 153 nationalities.

As a consulting service, Tata Consulting Service (TCS) employs business analysts to simplify, strengthen, and transform their clients’ businesses by offering IT services and digital and business solutions.

The Business Analyst role in TCS is to understand client requirements and embark on a discovery mission to understand the client’s business thoroughly. Then, analyze their findings and present recommendations for change, improvement, and growth.

As a global company with many different areas and services in the Business, there is so much more to the role of a business analyst in TCS. This article expands on the role of the Business Analyst in TCS. 

What is TCS (Tata Consultancy Service)

Tata Consultancy Services (TCS) is a part of the Tata Group. It is India’s leading software and services provider, which offers operations to more than 100 companies worldwide.

Tata businesses range from engineering, materials, communications and information technology, consumer products and chemicals, energy, and services. 

TCS was established in 1968 in Mumbai, India, and became an independent entity in 1995. It is popular in eGovernance, banking and financial services, telecommunications, education, and healthcare.

They help companies with business intelligence, development and maintenance, consulting, and enterprise solutions.

In addition, it also helps several firms with infrastructure services, business process services, asset leveraged Solutions, and assurance services. 

The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31,
2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India

TCS handles over 12,000 Agile projects contributing to 85 percent of IT services revenue.

Tata Consulting Servies offers the following services to their clients:

  • Analytics and insights
  • Blockchain
  • Cognitive Business operations
  • Cyber security
  • Enterprise Applications
  • Quality Engineering
  • Automation & AI
  • Cloud
  • Consulting
  • IoT & Digital Engineering
  • TCS Interactive
  • Sustainability Services

These services employ Business Analysts in one form or the other to implement their solutions. With such an extensive reach and capability, TCS is considered a leader in the IT consulting industry.

TCS Building

What is a Business Analyst Role in Tata Consultancy Services

As of 2021, TCS had over 12,000 Agile projects contributing to 85 percent of IT services revenue.

Thus, Business Analysts in Tata Consulting Service work in an Agile Scrum environment.

The role of a TCS Business Analyst can be broken into 3 phases;

Phase 1. Requirements Gathering

This is where the BUsiness ANalyst gathers all the requirements from the clients.

They use various techniques and artifacts to gather requirements, including Business Design documents, user journeys, user personas, and user stories.

Phase 2. Discovery

This is where the Business Analysts attend client meetings and conduct workshops and interviews to discover and understand the operations of the client’s business and problems.

Phase 3. Analysis

Once the Business Analyst has a good understanding of the business requirements and a thorough understanding of the operations of the Business, the Business Analysts analyses their findings.

Conducts gap analysis where needed and presents recommendations for change, improvement, and growth.

Here are the roles of a business analyst working in Tata Consultancy Services:

  • Business analysts in TCS are known for helping the organization operate efficiently using modeling techniques.
  • They stay in touch with the company’s senior members to understand their vision for the company.
  • They conduct research to help businesses improve. 
  • Business analysts persuade external and internal stakeholders about new strategies and techniques.
  • A successful business analyst also oversees the implementation of better systems and technology. 
  • They even run workshops and training sessions. 
  • They understand the current working scenario of the company through research, collecting quantitative data, and interviewing employees.
  • Before executing, the business analyst must understand different solutions’ benefits, risks, and limitations.
  • They suggest better and more effective solutions to the top members of the company. In addition, the business analyst must inform about the progress of implemented solutions.
  • Carefully create changes and mention the steps involved in a document.
  • At last, they contribute to the training so the employees can understand new systems and processes. It ensures a smooth function.

Core Responsibilities of a Business Analyst in TCS

While business analysts have several responsibilities, mainly, they are responsible for communicating with stakeholders.

In addition, they are also trained to analyze the requirements for changes to policies and business processes. 

A company’s efficiency, productivity, and profitability mainly depend on a successful business analyst. 

Below are the core responsibilities of a business analyst working in TCS:

  • Usage of predictive analytics to translate information into insights
  • Understanding how to leverage data for reliable forecasting
  • Identify new analytical tools and data structures to anticipate market trends
  • Ability to express business problems as a manageable analytical question
  • Stay up to date on industry changes and laws that impact business processes and outcomes
  • Knowledge of basic computer science concepts, programming, and Information Systems
  • Interest and willingness to travel and relocate
  • Previous experience in Java/J2EE Development, C++/C#, .NET, VB/ASP Development, and Database experience is preferred

Skills Required For a Business Analyst in TCS

TCS states that a technical degree is not a prerequisite for graduate roles. However, a keen interest and IT understanding are essential.

However experienced hires, the skills required largely depend on the particular role of the Business Analysts.

For instance, the skills required for an Automation Business Analyst will be different from a Cyber Security Business Analyst.

Looking at a few live Business Analyst roles, here are the basic skills required to become a business analyst in TCS:

Strong Client Communication

In any high-functioning profile, having better communication skills is essential. A business analyst is required to examine the data and communicate the results effectively to the higher authority. For this reason, better communication skill is essential for business analyst. 

They might not clearly communicate the plan and ideas without competent verbal communication skills. Clear verbal communication is the key to knowing the insightful information from stakeholders. 

For instance, if the company’s stakeholder does not have a technical background, the business analyst is required to ask important questions in a simple way. 

Good communication requires you have good listening skills. This means you can absorb the right information quickly.

Any piece of important information can assist the business analyst in specifying the requirements. 

With better listening skills, business analysts can understand the context of the message. It includes the circumstance for what is said, main motivation, and objective. 

A business analyst needs to notice the body language, tone, and voice to get the correct idea of the message.  

Data Competence

An understanding of data and data visualization tools is required for some Business Analyst roles at TCS.

This is because you will be working on transformation programs aiming to transform the future of customer experience through Customer Data and Analytics.

Understanding of Business Process Improvements Techniques

Most roles expect you to be experienced in documenting business process flows.

In addition, you should understand how to discover the processes, conduct gap analysis and identify areas for improvement.

Ability to Understand Delegated Objectives

Interpretation acts as an extension to better verbal communication and listening skills. The business analyst must correctly understand the technical or management information individually and holistically. 

The communicated information might have gaps, but business analysts are responsible for filling those gaps. If they find difficulty in understanding any information, they must ask again. 

Should Run Meetings with Stakeholders

A successful business analyst should have the required skills to efficiently and professionally run a meeting. Through the meetings, they can discuss issues with the client’s help in solving them smoothly. 

That means business analysts must be skilled in organizing and running meetings. Business analysts are also likely to have a better idea of the project as they had detailed interactions with the other party. 

Knowing the Objectives Well

One of the most crucial skills is understanding everyone’s objective. This skill is necessary because the higher and middle management often might not communicate directly. Therefore, you would not have an accurate idea of the information. In such cases, one needs to use technical skills to convert the silhouette of ideas. 

Suppose the management wants to install software to optimize the work and streamline the business process. A business analyst with better technical skills for business analysts can understand exactly what software can be used. 

Being Diligent with Time Management

To become a better business analyst, an individual needs to have better time management skills. A business analyst is always occupied with different tasks. Thus, they need to be diligent with time to fulfill their commitment. 

A business analyst needs to prioritize the work and schedule accordingly for smooth working. Along with time management, multitasking is also a fundamental skill to help business analysts. 

Multitasking can help in getting several tasks done at once. It can save plenty of time for other work commitments. 

Documenting and Writing Reports

A business analyst needs to know the right way of documenting and writing reports. It can help them write plans and document different types of analysis details. 

It is essential to understand the instances where the language needs to be plain English or technical for writing the reports effectively. This skill combines the ability to understand communication parameters and writing skills. 

what-is-the business analyst role in tcs

How to Become a Business Analyst in Tata Consultancy Services

Anyone who is planning to become a successful business analyst in TCS needs to be:

  1. Graduates and/or Post Graduates with a minimum of 9 months of relevant work experience
  2. Should have full-time courses 
  3. Candidates who have attended the TCS interview in the last six months need not apply.

The Three Steps to Launching a Business Analyst Career

If you’re considering becoming a Business Analyst at TCS, you can read the seven steps I took to transition from a career in academia to becoming a Senior Business Analyst.

However, here are the quick steps to become a business analyst

Step 1: Get Education on the fundamentals of BUsiness Analysis

The fundamentals of Business Analysis involve learning about the software development lifecycle and the role of a BA in that process, how to gather, analyze and validate requirements which is the bread and butter of being a Business Analyst, and how to manage projects.

Not understanding these fundamentals, can lead to confusion, frustration, and waste of time and resources further down your transition journey.

You can learn the fundamentals of Business Analysis by reading books, completing online courses, watching tutorial videos on youtube or completing a crash course.

Step 2: Gain Work Experience

You can take advantage of summer internships to get some understanding of the responsibilities of a business analyst. You can undertake business analyst-related projects if you work in a different role. 

Business analyst has transferable skills as this role is considerably wide-ranging. Aspiring individuals can enter the business analyst field with knowledge of a certain industry or business domain. 

You can increase your business analyst experience by working on different projects. Laster, you can specialize in an industry or domain depending on your interest. 

Step 3: Obtain an Advanced Certificate

You can improve your chances of getting a better business analyst job with TCS by obtaining a required advanced certificate.

Or you can get a master’s degree in business data analytics, operations research, project management, database analytics, and predictive analytics. 


Business analysts are responsible for bridging the gap between Business and IT. They analyze the data and review the process to offer data-based reports to stakeholders. 

They determine how data-driven changes can influence services, hardware, and products. They consult with end-users and business leaders to bring value to the organization. 

Business analysts must explain how their ideas are financially feasible, technologically viable, and operationally reasonable. Depending on their position, they can even be asked to improve products, tools, business processes, or software. 

Patrick is passionate about supporting other professionals to find success in their chosen career paths. So far, he has successfully navigated four career transitions and is currently a Product Manager Consultant helping businesses build products their customers love.